Phillip Crosby once said that “quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.” Telmar strives to continuously enhance its capabilities and quality of service at our facilities around the world to prove that we are 100 percent committed to quality. An active member of the QuEST Forum, we the only provider certified in both the TL 9000 (the quality management standard for the telecommunications industry) procurement and repair services product categories and one of a few providers of pre-owned solutions currently certified to the TL 9000 procurement standard.
QuEST Forum is the industry trade association that created and maintains the TL 9000 Quality Management System. The TL 9000 standard is the basis for Telmar’s global quality system. QuEST Forum is a unique partnership of telecommunications service providers and suppliers with a vision to be the global force for improving quality of products and services delivered to customers of communication technologies.
Throughout the years, Telmar’s involvement with QuEST Forum has been at all levels including the Executive Board, working committees, and sub-teams along with multiple presentations at QuEST Forum’s Best Practices Conferences around the world. This involvement has allowed us to form and enhance relationships across the industry, influence the standard, and gain from the best practices shared by other members. As an active member since 1999, Telmar has an equal vote in any decisions including modification of the TL 9000 Handbooks themselves. Currently, there are a total of 118 QuEST Forum members. Included in this number are all of our major customers and competitors.
Our most recent connection to QuEST Forum is the appointment of President and CEO, Steve Pickett, as an Executive Contributor to the Quality Excellence for Suppliers of Telecommunications (QuEST) Forum Executive Board. Pickett will lead a Board level project focused on expanding the marketing of QuEST Forum and TL 9000 beyond traditional audiences through speaking engagements at non-QuEST Forum events, leveraging existing liaison agreements, the development of additional liaison agreements in new industries, and working with another Board project to address various new market segments such as the cable industry.