Offset the Cost of Returns with Aftermarket Services January 14, 2013Posted by admin in : Asset Management and Disposition, end-to-end multi-vendor aftermarket services, Repair, Returns Avoidance, Reuse Telecom Equipment, Spare Parts Management, Telecom Equipment Repair, Telecom Repair, Telecom Reverse Logistics, telecommunications, Telmar Network Technology , trackback
As the cost of technology decreases, populations across the globe are consuming tech products at record-breaking rates. Original equipment manufacturers (OEM) are growing to meet market demand, but this growth creates new challenges. Returns management costs increase and customer service is sacrificed to save money.
Partnering with an Aftermarket Services provider such as Telmar can create significant financial benefits including cash flow improvements, inventory reductions and service level improvements. Although currently viewed as a cost center, Aftermarket Services — encompassing everything from reverse logistics to service parts management to repair and refurbishment and everything in between —can actually be leveraged into profit and add value and differentiation to a manufacturer’s brand.
Working collaboratively, the provider becomes an extension of a company’s brand. They focus on improving the end-customer experience, reducing field returns and identifying mutually beneficial strategies that leverage each partner’s strengths. Value is created for companies by bringing customized product management and logistics management solutions to the table. These solutions help simplify global supply chain complexities and identify operational efficiencies. The resulting cost savings and increased customer satisfaction help companies stay competitive in today’s global marketplace.